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Common Issues & Solutions

Find quick solutions to common problems

  1. Check if router power is on and all cables are properly connected
  2. Restart your router (turn off for 30 seconds, then turn back on)
  3. Check if other devices in your home have internet
  4. Restart your computer or mobile device
  5. If still not working, contact our support team

  1. Check your internet speed at speedtest.net
  2. Close background applications that may be using bandwidth
  3. Move closer to the router for better WiFi signal
  4. Limit the number of connected devices
  5. Restart your router
  6. Contact us if speed is consistently below your package limit

  1. Check if WiFi is enabled on your device
  2. Restart your device's WiFi connection
  3. Check if you're connected to the correct network
  4. Try connecting with an ethernet cable
  5. Restart your router
  6. Reset network settings on your device if needed

  1. Check if all lights on router are on and stable
  2. Red/Orange lights usually indicate connection issues
  3. Make sure all cables are tightly connected
  4. Try using a different power outlet
  5. Reset router by pressing reset button (hold for 10 seconds)
  6. Contact us if router lights indicate problems

  1. Check your last payment date and amount
  2. Verify payment was successful (check bKash/Nagad transaction)
  3. Send payment confirmation to our WhatsApp number
  4. For billing disputes, call our billing department
  5. Keep payment receipts for future reference
  6. Always include your connection ID in payment references

  1. For forgotten connection details, call our support team
  2. To upgrade/downgrade your package, submit a request
  3. Address change requires 7 days notice
  4. Temporary suspension available for travel periods
  5. Account termination requires 30 days written notice
  6. Keep your contact information updated with us

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